A Covid-19 update from Burford

Covid-19 update from Burford

We are fully open again

Dear Friends

We hope all our customers, producers and growers are managing to keep themselves healthy and safe during the current Coronavirus outbreak. It is certainly a worrying time for us all.

We can confirm we are open to the public again, with sensible, safe distancing measures in place.

We are open for our regular opening hours, as follows:

9am - 6pm Mondays to Saturdays

11am - 5pm on Sundays


Following the recent government announcements and the further easing of lockdown restrictions, we are also delighted our Cafés are now open again.

Opening hours for our Main Café are 9:00am to 5:30pm Monday to Saturday and 10:30am to 5:00pm on Sundays.

Our Planters Café, outside, next to our Flower Market, is open from 11:00am to 4:30pm 7 days a week.


Before You Visit

We may need to limit the number of people in the store at any one time, to facilitate safe, social distancing. This can mean you will need to queue for a short while at busy times, at a sensible distance from others, before entering the store. Our shopping trolleys and baskets are cleaned and disinfected after each use. We have hand sanitiser available for visitors to use at our entrance point and at exit points. You will be asked to remain at least a safe 2 metre distance from other customers and our employees at all times, and we will ask you to pay particular attention to signage and guidance at our tillpoints. We will be doing our best to minimise any delays, but please do be patient.

Face Masks and Face Coverings

From the 24th July onwards all visitors to the store, with the exception of young children, are required to wear a face covering or face mask for the duration of their visit, except when using our cafés. This is in line with the latest government requirements which has made the wearing of masks in shops mandatory. We have been advised that visitors to shops who do not wear masks may face a fine of up to £100 for non-compliance.

Families

Families are welcome, although we do ask parents of young children to ensure their energetic youngsters are kept by their side at all times, and to be mindful of other visitors in the store. Please note our outdoor, natural play area remains closed until further notice. We hope this can be open again before too long, but we will only do this when we deem it safe to do so and when restrictions are further eased.

Quieter Shopping Times and Etiquette

At the moment the first hour in the day (from 9am) during the week is a quieter time for shopping, along with the final hour (from 5pm). The last hour is a particularly lovely time to visit and shop.

Many of our regular visitors already choose to wear masks and gloves, and nobody should feel uncomfortable doing so. From the 24th July onwards wearing a face mask became mandatory for all visitors, with the exception of young children for whom this requirement remains optional. Everything goes in our corner of the Cotswolds and we have seen some wonderfully creative face coverings over the past few weeks. Our staff are also provided with PPE masks or face coverings and will wear these at all times, unless they have a particular medical condition which would make it riskier for them to do so.

We would like to remind all visitors to follow the safety guidelines we have implemented, and in particular to respect the personal space of other visitors at this point in time. We all have different attitudes to risk, and some people will understandably be more apprehensive than others. We also know how easy it is to occasionally forget the new distancing rules, but it is our intention to try and provide the most comfortable and safe shopping experience we can for all visitors, and we can only do so if we all help each other.

Payment - No Cash

Please note we are only accepting payments by debit or credit card, mobile phones, digital wallets (Apple Pay and so forth) or our gift cards and vouchers. We are no longer accepting cash, or cheques, as a form of payment.


Safe Online Shopping as an Alternative

Our ONLINE STORE is also open, with a home delivery service available both locally and nationally. Our online store is however just a snippet of our full offer, and wherever possible we would always recommend a visit in person. We will do our best to fulfil any orders placed online in a timely fashion, but we will only do so whilst this continues to be permitted by the government and we deem it safe to do so.

Due to high demand for online shopping during this period, there may be some delays to normal delivery times. Generally speaking, deliveries are being fulfilled within 5 working days of us receiving your order, but please allow up to 10 days to be on the safe side, and slightly longer for larger items. Please be aware that this may be subject to change. For further information, please see our updated Delivery page.

Our Team

Please be assured our staff working in the store and our delivery crew are being well looked after and are following our enhanced hygiene protocols and work to social distancing criteria. We are keeping up to date with and following all NHS, PHE and Government official guidelines. We would be very grateful if you could follow our guidelines when visiting, as this will help keep our team happy, safe and fit.

Our delivery drivers are instructed to follow safe distancing guidelines at all times. Unless stated otherwise by us, please assume deliveries will be doorstep deliveries only. Where we are still able to offer an optional 'white glove' service, where furniture or larger items are delivered, assembled and positioned and all packaging cleared and removed for you, our drivers will only be able to do so if it is safe to do so, and providing you can maintain safe distancing too.

Stay healthy everyone and try and keep your spirits up! Like you, we are looking forward to a return to normality in the future, and we will try to make each and every visit you make to us as enjoyable as possible, irrespective of the circumstances.

With our very best wishes,

The Team at Burford Garden Company

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