Our Store is Open For You During Lockdown

We Are Open For You

With Our Normal Hours

Last Updated 12th May 2021

We Are Open

Our opening hours are as normal, as follows:

9am - 6pm Mondays to Saturdays

11am - 5pm on Sundays

As is permitted, all of our retail areas are open, with the additional safety and welfare measures that we have introduced since the start of the pandemic.


Our Cafés

Last Updated 17th May 2021

Our Main Café is open again for inside and outside seated service and our Planters Café is open for covered outdoor seating service.

No bookings required, please just pop in and we will serve and seat you as soon as we can.

The majority of our Main Café outdoor seating is under a canopy or parasol cover. We offer a full takeway service too, from the Main Café.

No bookings are required in any of our cafés, and we offer the same friendly drop-in service in each. At lunch times and at peak periods there may be a short wait before we can seat and serve you, and we have a safe, socially distanced queuing area for each café.

Please note, in line with Government guidelines, we will need every visitor over the age of 16 to sign in via the NHS Track and Trace app before entering our Main Café or Planters Café. If you prefer, or if you have left your phone in the car, we can take your details manually for you.


Please also see our Covid Update for the latest information on additional safety and welfare measures we have implemented.

Our loos are open, as is our outdoor Natural Play area.

The above may be subject to change at short notice, if Government advice is changed or further restrictions are introduced.

Some Helpful Points Before You Visit

We may need to limit the number of people in the store at any one time, to facilitate safe, social distancing. This can mean that you will need to queue for a short while at busy times, at a sensible distance from others, before entering the store. We have installed a lovely new covered walkway by our entrance to help keep you warm and dry when the weather is inclement.

Our shopping trolleys and baskets are cleaned and disinfected after each use. We have hand sanitiser available for visitors to use at our entrance point and at exit points. You will be asked to remain at least a safe 2 metre distance from other customers and our employees at all times, and we will ask you to pay particular attention to signage and guidance at our till-points. We will be doing our best to minimise any delays, but please do be patient.

Etiquette

We would like to remind all visitors to follow the safety guidelines we have implemented, and in particular to respect the personal space of other visitors at this point in time. We all have different attitudes to risk, and some people will understandably be more apprehensive than others. We also know how easy it is to occasionally forget the new distancing rules, but it is our intention to try to provide the most comfortable and safe shopping experience we can for all visitors, and we can only do so if we all help each other.

Face Masks and Face Coverings

In line with the latest government requirements, wearing of masks in shops and cafés is a legal requirement. All visitors to the store (with the exception of those who may have a special exemption, and young children for whom this requirement remains optional) are required to wear a face covering or face mask for the duration of their visit. We have been advised that visitors to shops who do not wear masks may face a fine of up to £200 for non-compliance.

All of our regular visitors freely choose to wear a face covering, and nobody should feel uncomfortable doing so. Everything goes in our corner of the Cotswolds and we have seen some wonderfully creative face coverings over the past few weeks.

Families

Families are welcome, although we do ask parents of young children to ensure their energetic youngsters are kept by their side at all times, and to be mindful of other visitors in the store. Our outdoor, natural play area is currently open, but please note this is reviewed daily and may close at short notice for safety reasons. You must follow all national safety guidance.

Groups and Household Meet-Ups

The current restrictions allow for meet-ups indoors of up to six individuals or two households of any size, and we ask that all our visitors follow these rules in our store.

Dogs

So sorry, love them as we do but we do not permit dogs, not even our own. Guide and assistance dogs excepted.

Quieter Shopping Times

At the moment the first hour or two in the day (from 9am) during the week is a quieter time for shopping, along with the final two hours (from 4pm); The last hour is a particularly lovely time to visit and shop. .

Payment - No Cash

Please note we are only accepting payments by debit or credit card, contactless (subject to national limit), mobile payments, digital wallets (Apple Pay and so forth) or our gift cards and vouchers. We are no longer accepting cash, or cheques, as a form of payment, as there is growing evidence this is a particular vector for virus transmission.

Safe Online Shopping as an Alternative

Our ONLINE STORE is also open, with a home delivery service available both locally and nationally. Our online store is, however, just a snippet of our full offer, and wherever possible we would always recommend a visit in person. We will do our best to fulfil any orders placed online in a timely fashion, but we will only do so whilst this continues to be permitted by the government and we deem it safe to do so.

Due to high demand for online shopping during this period, there may be some delays to normal delivery times. Generally speaking, deliveries are being fulfilled within 5 working days of us receiving your order, but please allow up to 10 days to be on the safe side, and slightly longer for larger items. Please be aware that this may be subject to change. For further information, please see our updated Delivery page.

Our delivery drivers are instructed to follow safe distancing guidelines at all times. Unless stated otherwise by us, please assume deliveries will be doorstep deliveries only. Where we are still able to offer an optional 'white glove' service, where furniture or larger items are delivered, assembled and positioned and all packaging cleared and removed for you, our drivers will only be able to do so if it is safe, and providing you can maintain safe distancing too.

Our Team

Please be assured our staff working in the store and our delivery crew are being well looked after and are following our enhanced hygiene protocols and work to social distancing criteria. We are keeping up-to-date with and following all NHS, PHE and Government official guidelines. Our staff are also provided with PPE masks or face coverings and will wear these at all times, unless they have a particular medical condition which would make it riskier for them to do so. Protective, transparentbarrier screens are in place at tillpoints.

We would be very grateful if you could follow our guidelines when visiting, as this will help keep our team happy, safe and fit.

Stay healthy everyone, and try to keep your spirits up! Like you, we are looking forward to a return to normality in the future, and we will try to ensure each and every visit you make to us is as enjoyable as possible, irrespective of the circumstances.

With our very best wishes,

The Team at Burford Garden Company







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