Contact Burford Garden Company

Contact Us

Covid19 latest: Our full Store and Cafés are open as usual – please see below for details

By Email for General enquiries for Online orders and online return enquiries only

By Telephone

01993 823117

By Fax

Fax 01993 823529 for all enquiries

By Post or In Person

Burford Garden Company

Shilton Road



OX18 4PA

When we are open

Last Updated 12th April 2021

Following the latest government announcements (4th January 2021) we are able to remain open to the public, with our normal opening hours in place during the National Lockdown. This is because the Government has asked for certain businesses to remain open during the lockdown, to help retain and stimulate some of the economy and to provide support and a service to communities, and we have been classified in that category

Our opening hours will be as normal and as follows

9am - 6pm Mondays to Saturdays

11am - 5pm on Sundays

As is permitted, the majority of our retail areas will remain open, with the additional safety and welfare measures that we have introduced since the start of the pandemic.

Our Main Café and Planters Café are offering outdoor dining, with the majority of our seating being under a canopy or parasol cover. We will continue to offer our takeaway service, and from the 17th May we will be able to offer indoor seated service too, subject to the Government's easing roadmap. No bookings are required in any of our cafés, and we offer the same friendly drop-in service in each. Please note that at lunch times and at peak periods there may be a short wait before we can seat you, and that we will need every visitor over the age of 16 to sign in via the NHS Track and Trace app. For more information, and opening hours, please click here.

Our loos will remain open too, as will our outdoor Natural Play area.

The above may be subject to change at short notice, if Government advice is changed or further restrictions are introduced.

General Hours

Burford is open 7 days a week, all year round except Christmas Day, Boxing Day and Easter Sunday.

Our doors are open Monday to Saturday 9am-6pm and Sunday 11am-5pm. During the Christmas fortnight, our opening hours vary slightly, please find further details on our Opening Hours page.

Main Café opening hours are 9am-5.30pm Monday to Saturday and 10.30am to 5pm on Sundays. Outdoor dining only, indoor dining will resume from 17th May following Government guidelines.

Planters Café opening hours 11am-4.30pm 7 days a week. (closed until 2nd December)

Wheelchairs: These are available from our Customer Service Desk should you need assistance to explore the store. No booking is required.

Dogs: Sorry, but we do not permit dogs, not even our own. (Guide dogs and assistance dogs are allowed)

Smoking: Smoking is prohibited in the store, including the use of electronic cigarettes.

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