Wheelchairs are available from our Customer Service Desk should you need assistance to explore the store, no need to book, please just ask when visiting.
Sorry, but we do not permit dogs, not even our own.
Guide Dogs and Assistance Dogs are welcome in store.
We continue to not accept cash as a means of payment. Shopping can be paid for by credit or debit cards, contactless or chip & pin, via digital wallet services (mobile payments such as Apple Pay etc), HTA National Garden Gift Vouchers and our Gift Cards only.
Our loos are located through the archway past the Food Hall. Disabled toilets and baby changing facilities are available.
Unfortunately, we are unable to accommodate coach parties without prior agreement.
If an item is temporarily out of stock, please feel free to register for a 'back in stock email', we will be able to notify you as soon as that particular item is back in stock.
You have a right to cancel your order within 14 days of receipt of goods and receive a full refund of the purchase price.
You are entitled to a refund of our Standard Delivery Charge if all items from your order are returned. For partial order refunds we will not be able to refund the cost you paid for delivery.
The additional costs of Special Delivery or surcharges will not be refunded.
The costs of Return Delivery will only be refunded if the items are faulty, and providing you have contacted us prior to despatch and agreed the method of returning the items.
You may add a gift note at the 'Basket' page, which will be hand written in an appropriate greetings card and sent with the gift.
A copy of your order confirmation and payment will be emailed to you for your records and the packing list, which contains no prices, will be enclosed with the order.