Standard and Heavy or Large Item Delivery

• For Standard Item Deliveries we aim to deliver your order within 3-5 working days of accepting your order.
• For Heavy or Large Item Deliveries, we aim to deliver your order within 3-10 working days of accepting your order. Regrettably, actual delivery times cannot be guaranteed.
• Products delivered direct from our manufacturer will have varying lead times, please check product pages for details.

If you have not received your order within the above timescale please contact us and we will investigate the non-arrival.

• Our standard delivery area covers the UK Mainland excluding the Scottish Highlands and Islands, Northern Ireland, Isles of Scilly, Isle of Wight, and other UK Islands. Local delivery extends to a 30 mile radius of our store, please see 'Local Delivery' in the section below for specific postcode coverage.
• For non-mainland UK: Scottish Highlands and Islands, Northern Ireland, Isles of Scilly, Isle of Wight, and other UK Islands: Please telephone our Customer Services Team on 01993 823117 or email online@burford.co.uk to request a bespoke quote for delivery (selected items only).
• For the Channel Islands, Isle of Man, Republic of Ireland, Mainland Europe, and Rest Of World: We do not currently ship to these places.

Most local deliveries (within 30 miles of Burford) are carried out by our own team using Burford Garden Company vans. Postcodes covered by our Local Delivery are detailed below.

CV36, GL3, GL4, GL5, GL6, GL7, GL8, GL20, GL50, GL51, GL52, GL53, GL54, GL55, GL56, NN13, OX1, OX2, OX3, OX4, OX5, OX7, OX10, OX11, OX12, OX13, OX14, OX15, OX16, OX17, OX18, OX20, OX25, OX26, OX27, OX28, OX29, OX33, OX44, RG17, RG20, SN1, SN2, SN3, SN4, SN5, SN6, SN7, SN8, SN15, SN16, SN25, SN26, WR11, WR12

Our local postcodes have associated delivery days of the week, as outlined below. Please note that these dates are a guideline and may be subject to change. If your order is being delivered by one of our Burford Garden Company vans, a member of our team will be in touch after you place your order to confirm your delivery date. OX18 deliveries may occur on any day of the week.

• Monday delivery: CV36, NN13, OX5, OX7, OX15, OX16, OX17, OX18, OX20, OX25, OX26, OX27
• Tuesday delivery: OX1, OX2, OX3, OX4, OX10, OX11, OX13, OX14, OX28, OX29, OX33, OX44
• Wednesday delivery: OX12, RG17, RG20, SN1, SN2, SN3, SN4, SN5, SN6, SN7, SN8, SN25, SN26
• Thursday delivery: GL5, GL6, GL7, GL8, SN15, SN16
• Friday delivery: GL3, GL4, GL20, GL50, GL51, GL52, GL53, GL54, GL55, GL56, WR11, WR12

It is possible to choose a different Mainland UK delivery address to the UK billing address by simply completing both address details at the checkout stage.

Orders placed by telephone must be delivered to the cardholder's billing address.

Unfortunately we do not offer nominated day delivery, but we will advise you when we anticipate delivery at the time of your order.

Unfortunately, we do not currently offer a 'click and collect' service

Our standard delivery charge is £7.95 per delivery address to UK Mainland addresses.

For deliveries to selected postcodes within 40 miles of Burford Garden Company: £25 per delivery.

For other area deliveries to UK Mainland: £50 per delivery*, (Please see our Delivery and Returns T&Cs for further information).

*Excluding items requiring specialist, quoted delivery

• Non-mainland UK: Scottish Highlands and Islands, Northern Ireland, Isles of Scilly, Isle of Wight, and other UK Islands: Please telephone our Customer Services Team on 01993 823117 or email online@burford.co.uk to request a bespoke quote for delivery (selected items only).
• For the Channel Islands, Isle of Man, Republic of Ireland, Mainland Europe, and Rest Of World: We do not currently ship to these places.

• Next Day Special Delivery - order before noon Mon-Thurs for delivery Monday-Friday £7.95 per UK Mainland delivery address (please note, no Saturday delivery).
  
• Free Delivery for Gift vouchers over the value of £100.

Offered on selected items only: £25 per item. Our 'white glove' service comprises carrying the item to the position required, within reason, full assembly and removal of all packaging if required.

In the first instance please contact us via email online@burford.co.uk or call us on 01993 823117 with your order number to hand, this can be found on all emails regarding your purchase.

You have a right to cancel your order within 14 days of receipt of goods and receive a full refund of the purchase price.

You are entitled to a refund of our Standard Delivery Charge if all items from your order are returned. For partial order refunds we will not be able to refund the cost you paid for delivery.

The additional costs of Special Delivery or surcharges will not be refunded.

The costs of Return Delivery will only be refunded if the items are faulty, and providing you have contacted us prior to despatch and agreed the method of returning the items.

If you are not entirely satisfied with your order we will be happy to offer either a full refund to the value of your items, or an exchange, providing the goods are returned unused and in their original packaging within 14 days of the date the goods are delivered to you. If all items from an order are returned, then you will also be eligible for a refund of our Standard Delivery Charge.

For heavy items, such as furniture, please call 01993 823117 and we will organise collection directly with our courier.

Returns postage is a direct cost to you and we regret that this cannot be refunded unless the item is faulty.

Additional costs of Special Delivery or delivery surcharges will not be refunded.

For hygiene reasons, we are unable to accept returns of items for piercings such as earrings unless the items are faulty.

Purchases made from Burford Art Gallery, including artwork and artefacts for sale online, are made on the understanding that Burford Garden Company is acting as an agent on behalf of the artists and specialist suppliers. Refunds on works are discretionary and goods must be returned within seven days of purchase, at the latest.

On delivery, please check the items carefully. If you believe that any of the items are faulty or of unsatisfactory quality please call 01993 823117 immediately.

Please contact us before returning any products that you believe may be faulty.

Please note, under the Consumer Rights Act 2015, for faulty goods bought after 1st October 2015 you have a right to a full refund of the product in most cases, up to 30 days after purchase.

If the item(s) is confirmed faulty, we will reimburse you for reasonable return postage costs.

If you are returning an item or items due to a fault or damage on the part of Burford Garden Company or the courier, you may be entitled to a replacement subject to stock availability.

Please email online@burford.co.uk with details of the damage and photographs if possible and a member of staff will call or email by return.

We may refund any items received as a gift through the original method of payment if returned to us by post.

We may request proof of purchase before processing a refund.

Once the item(s) you wish to return has been received and checked by us, a refund for the agreed amount will be made to the debit or credit card used for the original purchase. If the original purchase was made using an e-voucher or giftcard, then a new e-voucher or giftcard will be sent to you by way of refund.

Please allow 7 days from return for this process to be completed.

Some of our products do have tracking available, if tracking is available for your order, this will be sent to you via email and will also be accessible within your account area. Please let us know if your standard weight order has not arrived within 7 working days and we will look into this for you.

Heavier items despatched by courier can be tracked with their consignment number, so please call us if you have not received your order within 10 working days and we will investigate the non-arrival.