Ordering & Payment
Whilst we endeavour to keep all items in stock and available for immediate despatch, this may not always be possible.
In the event that an item is temporarily out of stock we will contact you within 24 hours and advise you of an anticipated delivery time. If you have ordered multiple items you will be given the option of waiting and receiving your items all together, or you can choose to have them delivered in more than one consignment.
If an item has been discontinued or we are unable to secure further stock, we will cancel that order.
Please note, as with all Online Shopping, your completion of the checkout process does not explicitly guarantee we are able to supply the goods ordered.
Discount voucher codes from third party voucher sites are not valid or supported at Burford Garden Co.
Standard and Heavy or Large Item Delivery
- For Standard Item Deliveries we aim to deliver your order within 3-5 working days of accepting your order.
- For Heavy or Large Item Deliveries, we aim to deliver your order within 3-10 working days of accepting your order. Regrettably, actual delivery times cannot be guaranteed.
- Products delivered direct from our manufacturer will have varying lead times, please check product pages for details.
If you have not received your order within the above timescale please contact us and we will investigate the non-arrival.
Stock availability is indicated on each product page.
If an item is temporarily out of stock, the order system will not allow you to add it to your basket, you will instead be able to register for a 'Back in Stock Notification'. Once the product is back in stock, we will email you to let you know it is ready to be ordered.
Please note, many of our plants are available to purchase all year round, so they might look a little different to our display photographs at the time of ordering. Depending on the time of year, plants may or may not arrive in flower and will have been pruned, deadheaded, or cut back appropriately for the season.
You may add a gift note at the 'Basket' page, which will be hand written in an appropriate greetings card and sent with the gift.
A copy of the invoice will be emailed for your records and the packing list, which contains no prices, will be enclosed with the order.
Card holder details are checked securely by a third party payment gateway. We accept the majority of debit and credit cards, including American Express. Your card will be charged at the time of despatch. Burford Garden Company is a Verified by Visa (VBV) and Mastercard Secure Code (MSC) Retailer. Signing up to VBV or MSC gives you extra protection against unauthorised card transactions when shopping online, and Burford recommends you to contact your card issuer to enrol. It's one small step towards extra peace of mind.
All prices are quoted in GBP and payment is processed in GBP.
The price includes the appropriate UK VAT (Value Added Tax) rate, where applicable.
Our VAT number is 596 239 202
Payment is made at the 'Checkout' page, which can be accessed through the Shopping Basket.
Payment is only made when you click 'Pay now'.
The full purchase price will be charged to your debit or credit card upon despatch of your order.
All orders placed online or by phone will be despatched by our couriers.
Should you wish to phone and reserve an item for collection in store, please call Customer Services directly on 01993 823117 and they will forward you to the relevant shop floor department where arrangements can be made.
Our VAT number is 596 239 202.